The importance of support

Hello Open Classifieds friends,

Being either a very experienced classifieds website builder, someone with basic knowledge about setting up your own website or completely new to classifieds sites, at one point everyone will need some kind of support. Depending of the amount of experience you have, the type and kind of support you need will differ. A professional might not be interested in a step by step course on how to build up a website, but prefers very detailed documentation with all technical details explained. A newbie on the other hand could be more interested in a video course which explains how to use Open Classifieds.

Here at Open Classifieds we recognize that and therefore try to give everyone the support that he or she needs, in the best possible way. In this article we will show you what Open Classifieds is doing to give the best user experience to everyone, by delivering the correct form of support.

Professional Support

As mentioned on our website we offer two kinds of support. There is professional support, given by our own professionals who know all the ins and outs of the Open-Classifieds script. This support team of dedicated professionals have a lot of experience with our software and will be happy to assist you with any question you have regarding the Open-Classifieds script. If you bought one of the support packages you can easily create a ticket and one of our team members will assist you almost instantly. Also on weekends we will try to help you as soon as possible. However it is officially not included, we don’t like it that our customers have to wait too long, and therefore we will try to help on weekends as well.

We offer different packages, with a different amount of support. Prices range from $55 to $200 and you can check all the details here: http://market.open-classifieds.com/support. Next to that it is possible to get professional support for free! If you buy one of our premium themes you will have free support included. If you choose to get Classifieds Hosting you will also have free professional support included!

Community Support

Next to the professional support there is support provided by the Open-Classifieds community. There are various options available. We have a very extensive forum where everyone can ask and answer questions about problems that you are facing.  Then there is the online documentation center, with very detailed information about Open-Classifieds. Last but not least have our blog where we frequently post “how-to articles” and other useful posts regarding our product.

So lets have a look at our forum. At http://forums.open-classifieds.com/support you will find the English support part of our forum. Here you can ask questions if you stumble upon a problem that you are having with your classifieds website. Do you want to know why you have a particular error message? Ask it here. Not sure about how to change something on your site? Ask it here. For many problems that you are facing, someone else already had those before and might be able to help you to solve it. A great way of getting support!

We also provide very extensive documentation. This can be found here. The documentation center exist of a great amount of articles and posts which describe the features that Open-Classifieds is offering. Here you will find many “how to articles” which explain step by step how to deal with the different functions that Open-Classifieds offers you. The documentation is continuously updated, so when new features are released, soon they will be documented too. Check it out to see if it can be of any help for you.

Last but not least we want to mention our blog. However we post about all kind of topics here, a significant part is related to useful articles about Open-Classifieds. Regularly there will be “how to” posts discussing how to optimally use the Open-Classifieds software. Also after new releases you will find all the details here about what is new.

Given Support

Also check our special support and FAQ page!