If you made a purchase of a premium theme or hosting with our affiliates, you would need to access our professional support system for your classifieds website. If you don’t know how, you are in the right place.
Hosting clients:
If you purchased a hosting for your classified ads website and didn’t get your free theme yet, then please refer to this guide.
After you’re done with the previous step we are certain that a user account has already been created for the e-mail you provided us with, check your e-mail (check spam folder as well) and follow the links from e-mails sent by us, you will be able to create a new password and your user will be 100% setup.
Premium themes purchase clients:
Once you purchase a theme for your classifieds website, a user account will be automatically created, check your e-mail (check spam folder as well) and follow the links from e-mails sent by us. You will be able to complete your registration if you haven’t already.
Accessing support:
When your user account is 100% setup and ready for creating new tickets, here are the steps you need to take to access support:
1. Log in at market.open-classifieds.com
2. Go to your back-end panel
3. Click on Support
4. Click on the New button to the right side of the page
5. Here you need to fill the following form:
- Product: Choose the product you need support for
- Title: The title of your ticket
- Description: The description of the issue that you need support for
Once you click Create, our team will be notified instantly and we will get back to you with an answer as soon as possible.
Interested in knowing where we got the support system from? we actually developed it and giving it away for free!
What does support cover?
We will always try to help to you as much as we can! We love helping new businesses and we will always try our best. You can open a support ticket any time you have a bug, an error or an issue related to the software, or if you are not sure how something works. We are here to help!
Just for you to know, support doesn’t cover these obvious points:
- Mentoring for technologies CSS, PHP, HTML, JavaScript or other technologies used in our software.
- Manual software updates (but guiding the process is included).
- In case of theme purchase only 1 installation is covered with our support.
- Support for customized themes or software not done by us.
- Configuration of server or shared hosting.
- Sign up or support for third party services.
- Customization of software or themes.
- How to browse Internet.
- Language translation and other dictionary services.
